Policies & Customer Agreement

PRESSURE CLEANS CO.

Policies & Customer Agreement

*Applying That Pressure for a Pressed-New Clean.*

Thank you for choosing Pressure Cleans Co.! My goal is to provide quality, reliable cleaning services while maintaining clear expectations and a respectful experience for every customer. Please review these policies before requesting or confirming an appointment.

# 1. Booking & Appointment Confirmation

All appointment requests are subject to review and approval. Submitting a booking request does not guarantee an appointment. Your appointment is confirmed once Pressure Cleans Co. approves the request and the required deposit is received.

Customers must provide accurate contact information, the service address, the type of cleaning requested, and an honest description of the property's size and condition. Additional details or photos may be requested before a booking is approved.

# 2. Deposits & Payments

A **25% booking deposit** is required to secure an appointment. The deposit is applied toward the final service total.

The remaining balance is due upon completion of the cleaning unless another arrangement has been agreed upon in writing. Any changes to the scope of work or additional charges must be discussed with the customer before the additional work is performed.

Custom-quote services must be priced and approved before work begins. Customers are responsible for reviewing the agreed-upon price and payment terms before confirming their appointment.

# 3. Cancellations & Rescheduling

Customers must provide at least **24 hours' notice** to cancel or reschedule an appointment.

- **24 hours or more before the appointment:** Customers may request a refund of their deposit or transfer it to a rescheduled appointment.

- **Less than 24 hours' notice:** The deposit may be retained as a late-cancellation fee to compensate for reserved time and preparation, subject to applicable law.

- **Rescheduling:** All changes are subject to availability, and transferred deposits must be applied to an agreed-upon replacement appointment.

If Pressure Cleans Co. must cancel an appointment, the customer may choose to reschedule or receive a refund of the deposit.

# 4. Lockout, No-Show & No-Response Policy

Customers must ensure that the cleaner can access the property at the scheduled appointment time.

A **15-minute grace period** will be provided if the customer is unavailable when the cleaner arrives. During this time, reasonable attempts will be made to contact the customer by phone or message.

If the customer does not respond, fails to provide access, or is otherwise unavailable after the grace period, the appointment may be canceled and a **$40 lockout fee** will apply, provided the fee was disclosed and agreed to before booking and is permitted by applicable law.

Any deposit already paid will be credited toward the lockout fee, and only any remaining amount may be charged. If the deposit exceeds the fee, the remaining deposit will be handled according to the disclosed cancellation and refund terms.

Customers should contact Pressure Cleans Co. as soon as possible if access instructions change or they anticipate being late.

# 5. Cleaning Services & Scope of Work

Services are limited to the tasks agreed upon before the appointment. Basic cleaning, deep cleaning, move-in/move-out cleaning, organization, decluttering, and add-on services may require different amounts of time and labor.

Cleaning time and final cost may vary depending on the property's size, condition, buildup, clutter, and requested tasks. An appointment's booked duration does not guarantee that every requested task will be completed if additional time is needed.

Any additional work, extended time, or change in price must be discussed with and approved by the customer before proceeding.

# 6. Supplies, Equipment & Service Limitations

Pressure Cleans Co. is an independent, solo-operated cleaning business. Available supplies and equipment may vary by appointment.

Customers should confirm any special equipment requirements before booking. Services requiring unavailable equipment, specialized products, heavy lifting, or tasks outside the cleaner's capabilities may be declined or require a separate arrangement.

The cleaner will not use products or methods that appear unsuitable for a surface or that may create an unreasonable safety risk.

# 7. Customer Responsibilities & Property Access

Customers are responsible for:

- Providing safe and timely access to the property.

- Securing cash, jewelry, sensitive documents, medications, and other valuables.

- Identifying fragile items, delicate surfaces, and areas that should not be cleaned or entered.

- Disclosing known damage, pest concerns, hazardous materials, excessive buildup, or other conditions that may affect the service.

- Ensuring that water, electricity, and other necessary utilities are available when required for the agreed service.

- Keeping children, pets, and other occupants safely away from active cleaning areas when necessary.

Pressure Cleans Co. may decline or stop work if the property presents unsafe or unsanitary conditions beyond the agreed scope.

#8. Pre-Existing Damage & Property Concerns

Customers should identify existing damage and special care requirements before cleaning begins.

If a concern arises during or after service, customers should contact Pressure Cleans Co. promptly and provide relevant details or photos when possible. The concern will be reviewed in good faith, and a reasonable resolution will be discussed.

Nothing in this agreement waives rights or responsibilities that cannot legally be waived under applicable law.

#9. Customer Satisfaction & Service Concerns

Customer satisfaction matters. If a customer believes an agreed-upon task was missed or completed unsatisfactorily, they should contact Pressure Cleans Co. within 24 hours of the appointment, when reasonably possible.

Each concern will be reviewed individually. Any correction or other resolution will depend on the original service agreement, the circumstances, and applicable law. A correction is not guaranteed where the requested work was outside the agreed scope or could not reasonably be completed during the booked time.

# 10. Safety & Right to Refuse Service

Pressure Cleans Co. reserves the right to decline, pause, or discontinue work if conditions are unsafe, the customer requests work outside the agreed scope, necessary equipment is unavailable, or the customer behaves in a threatening or inappropriate manner.

If work must stop, the customer will be informed of the reason and any applicable charges or refund arrangements will be handled according to the agreed terms and applicable law.

#11. First-Time Customer Discount

First-time customers are eligible for **$10 off their first cleaning**. The discount applies to the first eligible cleaning service and cannot be exchanged for cash. Any restrictions or exclusions will be disclosed before booking.

# 12. Agreement & Acknowledgment

By submitting a booking request and accepting an appointment with Pressure Cleans Co., the customer acknowledges that they have had the opportunity to review these policies and agree to the applicable booking, payment, cancellation, access, and service terms.

Pressure Cleans Co.  

Applying That Pressure for a Pressed-New Clean.

Thank you for supporting an independent cleaning business!